Shipping and returns

Returns

  1. When purchasing products, consumers have the right to cancel the agreement within 14 days without giving reasons. This cooling-off period begins on the day after the consumer, or a representative designated by the consumer in advance and notified to DWTN, receives the product. This does not apply to business customers.

  2. During the cooling-off period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep it. If they exercise their right of withdrawal, they will return the product with all accessories supplied and – if reasonably possible – in its original condition and packaging to DWTN.

  3. If the consumer wishes to exercise their right of withdrawal, they are required to notify DWTN within 14 days of receiving the product. The consumer must submit this notification using the standard form. After notifying DWTN of their intention to exercise their right of withdrawal, they must return the product within 14 days. The consumer must prove that the delivered goods were returned on time, for example, by providing proof of shipment.

  4. If the consumer has not indicated that he or she wishes to exercise his or her right of withdrawal within the periods mentioned in paragraphs 2 and 3, or has not returned the product to DWTN, the purchase is final.

Costs in case of revocation

  1. If the consumer exercises his right of withdrawal, he will be responsible for at most the costs of return.

  2. If the consumer has paid an amount, DWTN will refund this amount as soon as possible, but no later than 14 days after cancellation. This is subject to the condition that the product has already been received by DWTN. This does not apply to business customers.

 

Exclusion of right of withdrawal

  1. DWTN may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if DWTN has clearly stated this in the offer, at least in good time before the conclusion of the agreement.

  2. Exclusion of the right of withdrawal is only possible for products:

  3. a. which have been created by DWTN in accordance with the consumer's specifications;

    b. which cannot be returned by their nature;

    c. which can spoil or become obsolete quickly;

    d. whose price is subject to fluctuations in the financial market over which DWTN has no influence.

Warranty

Warranty for goods purchased elsewhere by DWTN is only provided if and to the extent the manufacturer/supplier in question provides a warranty. Failure by the other party to fulfill any of its obligations releases DWTN from all its warranty obligations.