Complaints procedure

We recommend that you first report your complaint to us by emailing verkoop@dwtn.nl . If this doesn't lead to a solution, you can submit your dispute for mediation through Stichting WebwinkelKeur . As of February 15, 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.